How It Works

Forget about that mess of sticky notes and scribbled reminders—VAVA cleans up your call list. It not only smart-queues your calls for one-tap easy dials, but gives you smart summaries right after you hang up, since you're using it on-the-go.

The VAVA App is revolutionizing how LOs handle follow-ups. Three essential call types, all made simple. Little effort, Big return. Follow-ups are the low-hanging fruit that rarely gets picked—they're always falling through the cracks or getting overlooked for more urgent activities. VAVA makes it easy and entertaining to make these calls (we just hack human psychology, you're welcome).

Client Database

Opportunity:

Engaging past clients is key to fostering loyalty and capturing repeat business. Regular check-ins and annual reviews ensure clients think of you first when they need refinancing or investing in additional properties.

Key Benefits:

• Retention and Conversion: Annual reviews and periodic check-ins save borrowers money and foster loyalty, increasing repeat business. Clients who receive annual mortgage reviews are 40% more likely to refinance with the same lender.
• Client Satisfaction: Proactive reviews boost client confidence, leading to higher referral rates. Approximately 33% of homeowners refinance within five years, and 16% of homebuyers purchase investment properties.

Referral Partners

Opportunity:

Maintaining strong relationships with real estate agents is crucial for a steady stream of new mortgage business. Regular contact keeps you top of mind when agents refer clients.

Key Benefits:

• Increased Referrals: Proactive communication can boost referral volumes by 25%. Real estate agents drive nearly 50% of new purchase mortgage business, and they typically refer clients to 4-6 different mortgage loan officers annually.
• Market Penetration: Expanding your agent network opens new business opportunities and reduces reliance on a few key agents. Regular contact increases the likelihood of receiving referrals due to the recency effect.

Loan Process Updates

Opportunity:

Keeping borrowers informed during the mortgage process reduces anxiety and improves their overall experience. Regular updates address their concerns and keep them in the loop.

Key Benefits:

• Client Experience: Proactive updates lead to higher satisfaction and referral likelihood. Regular updates can increase positive client ratings by 57%, and proactive communication reduces borrower anxiety by 40%.
• Operational Efficiency: Improved communication reduces processing errors and enhances team efficiency. Consistent updates can shorten loan processing times by 15%.